The Frequently Asked Questions and Answers
ThePhillyHost.us – Questions and Answers – some of the questions often asked and the possible answers.

We prefer to host Family Friendly (not adult content) Websites relating to Blogs such as WordPress, Micro Blogs, Portals/CMS, Forums, Image Galleries, Wikis, Social Networks, Ad Management, Calendars, Gaming, Mails Sites, Polls and Analytics, Project Management, E-Commerce Sites like online Stores , Guest Books, Customer Support, Educational, Music and Video, File Management, Project Management Websites and such alike. Please see, read and agree to our TERMS and Hosting RULES.

What is this Website about?
This is a Private Website Hosting Site from Philadelphia PA, U.S.A. We offer and host cPanel Accounts.

How do I become a Hosting Customer of ThePhillyHost.us Site?
Visit our Website pages and information.
Read and agree to our Terms and Rules.
Select/Choose a Hosting Plan Offer of your choice.
Pay/Subscribe for the Hosting Plan offer your choose.
Visit the Hosting Registration page to complete the information and submit it to us.

We will then open a new Hosting Account and send you the details to the email address you will submit during your Hosting Registration Process. Then you can log-in at your cPanel Account to start building your website.

Do you host Website Domain Name?
No. We do not host domains.

You can select your own Domain Host (such as godaddy.com or namecheap.com). We will send you the Nameservers (such as NS1.DomainName.com and NS2.DomainName.com) to use at the Domain Host so your website will work.

How does a customer pay for the Hosting?
We use PayPal secure payment process. You can use a debit or credit card with PayPal and your payment/subscription will still be securely processed and approved.

What kind of Websites do you approve and host?
We host family friendly sites in agreement with our Website Terms and Rules.

We do not host Websites such as: Sites with adult sexual contents, sites that are about gay or lesbian lifestyles, sites that offer betting or gambling services, sites that are known or reported “scam” or fraudulent websites, sites that are directly or indirectly connect to “terrorism” in whatever way, sites that are the personal religion of others such as Buddhism, Hinduism, Islam, Scientology, Atheism, Mormonism, Adventism, Jehovah Witness, Pentecostalism, Anglicanism, Catholicism, Methodism, Judaism, and such alike.

Do you transfer Websites from one Web Hosting Provider to ThePhillyHost.us Site?
No. But we can submit useful information about how to reach Technical Experts who have experience and familiarity with transferring websites and other services.

Do you offer Refund money-back guarantee?
Yes. But only in special circumstances.

For example, if a website is suspended because the website content is contrary to our Terms and Rules, there will be no refund. And a fee (of about US $25.00) will be charged to have the site online again.

If however, for example, someone paid for the wrong Hosting Plan Offer and needs a refund, or they changed their mind (with-in 7 days) about a Hosting Plan Offer already paid for, we will refund that person via the same method they paid – PayPal Secure Process.

PLEASE NOTE: It is the responsibility of the Web Hosting Client to contact PayPal, for example, to have their Hosting Payment Monthly Subscription stopped or discontinued if they changed their mind about hosting a site with us after they have already subscribed to our Hosting Offer via PayPal Subscription Payment.

Do you offer Web Hosting Support?
Yes. We will help our customers as much as possible. You just need to access and submit a Support Ticket for assistance. Visit our Contact page for more details.

END of some of the Questions and Answers.